AI Empowered Customer Service
The Uniphore Platform:
Deflect transactional interactions using conversational AI across IVR, web and mobile to increase self-service automation rates and lower costs while improving customer satisfaction in real time.
Authenticate agents with zero friction across their entire shift using voiceprint to build customer trust and reduce contact center fraud. Supervisors are alerted in real time in the event of an ID issue.
Deliver in-call alerts and agent guidance in real time to improve the customer and agent experience. Automate after-call work summaries and call dispositions to drive agent productivity. Automate promise management from registration to follow-up to fulfillment to increase customer satisfaction.
Get actionable insights from 100% of customer interactions across phone, email, and chat to reduce customer churn, deliver smarter quality management, and improve agent compliance.