AI Empowered Customer Service
Conversational AI &
Automation for the Enterprise
Automate the conversation and find actionable value in every interaction—right where business is done and customer engagement takes place.
We have the smartest conversational AI out there: patented, enterprise-grade SaaS, Robotic Process Automation (RPA), intelligent decision support, self-service guidance, and voiceprint biometrics. It sounds intimidating, but it feels entirely human.
ACHIEVING STRATEGIC BUSINESS OUTCOMES
When you deliver frictionless customer experiences, you’re meeting expectations, improving satisfaction with your brand, reducing stress for both agents and customers, cutting costs and much more.
Uniphore helps you solve the big problems with customer service by focusing on the conversation. It’s the only platform that does this. Making it the only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation.
Differentiate your brand with an exceptional customer experience that improves satisfaction and loyalty
Improve employee/agent experience, satisfaction, and retention while accelerating agent onboarding and improving quality
Reduce operational costs with improved agent productivity, shorter average handle time, and reduced call volume
Drive revenue and other strategic business outcomes by improving conversion and retention
SELF SERVE
Conversational Self-Service
Enhance self service with a multimodal, AI-driven Intelligent Virtual Assistant.
Drive customer engagement
Work across channels (IVR, web and mobile)
Reduce the cost of customer service
ASSIST
Drive agent efficiency and performance with AI and automation.
Drive in-call alerts and next-best action agent guidance
Automate agent after-call work (ACW) summaries and improve efficiencies
Reduce repeat callers and improve CSAT with automated promise management